DELIVERY GUIDE
*DELIVERY TIMES BELOW EXCLUDE PUBLIC HOLIDAYS
For customers based in USA (FREE SHIPPING)
All orders have a 48 hour processing time (processing time is the time it takes for us to review the details of inbound orders). Delivery can take anywhere from 3-5 working days depending on the order volume at the time. Please note we are a small business and will sometimes need to make items to order. You will be emailed 48 hours after you place your order with exact delivery times.
For customers outside of USA (FREE SHIPPING)
We ship to all countries outside the USA. All orders have a 48 hour processing time (processing time is the time it takes for us to review the details of inbound orders). After processing is complete, delivery can take anywhere from 1 week to 2 weeks depending on the order volume at the time & your global location. Please note we are a small business and will sometimes need to make items to order. You will be emailed 48 hours after you place your order with exact delivery times.
PAYMENT CONFIRMATION
Customer will receive payment confirmation by email when the payment has been completed. Payment confirmation email will come within 24 hours of payment completion.
CANCELLATION
Cancel within 24 hours of purchase: You may cancel your order for any reason within 24 hours of purchase. We will not be able to process cancellations after this time.
Order Cancellation Instructions
Cancellation and Cancellation Fee: If you cancel your order after 24 hours but before the item has been shipped, you will be charged a 0% cancellation fee. Cancellations and refunds: If you cancel your order before the item ships, you will receive a full refund. If you cancel after the item has shipped, you will receive a refund minus shipping and handling. Cancellation by Rescheduling Option: If you need to cancel your order, you can reschedule it to a later date.
Please contact our customer service team to arrange a new delivery date. If your order is delayed: Please contact us via email: email. We will promptly investigate the situation with the shipping company. Thank you for your understanding and support.
TAXES AND FEES
In rare cases, orders may be subject to customs fees charged by your government and not by our website, and you will be responsible for paying these fees. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other country. Please contact your local customs office for more information on customs fees, duties and taxes.
RETURN AND EXCHANGE POLICY
Stella-Leah offers a 30-day return policy, which means that you have 30 days from the date of receipt of your item to request a refund. Unfortunately, if more than 30 days have passed since the date of delivery, we will not be able to offer you a refund or exchange.
Undamaged items may be returned within 30 days of the delivery date for a refund. The refund process will begin once the returned item is returned to the Stella-Leah warehouse for inspection.
CONDION OF RETURN AND EXCHANGE
Returns must include all accessories
Items must include original packaging. For non-quality related warranty claims, the buyer is responsible for shipping and restocking fees. If the item is returned to you unclaimed, we will charge a restocking fee. The fee is 20% of the total cost of each item.
Not covered by warranty.
Products without sufficient proof of purchase
Lost or stolen products
Items that have exceeded the warranty period
Non-quality related issues (after 30 days of delivery)
Gift products
Repair by a third party
Damage caused by external sources Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper operation of equipment) Purchased from an unauthorized dealer
SHIPMENT The shipment has been sent and if the buyer requests a refund while the shipment is in transit, the buyer will be responsible for paying the seller's shipping costs for sending the shipment as well as the costs associated with recalling the package (these costs will be determined in real time by the shipping company). If the buyer receives the item and requests a refund based on his/her preferences, the buyer will be responsible for the seller's shipping costs to send the item and the shipping costs to return the item to the warehouse. (These costs will be calculated by the shipping company in real time.)
REFUNDS(if applicable).
Once we have received and inspected your return, we will notify you within 2 business days if the refund has been approved. If approved, we will automatically issue a refund via your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and issue the refund.
Exchange (if applicable).
If you need to exchange the same item to different size, please email us or call us.
PAYMENT POLICY
We are committed to making your shopping experience convenient and secure. We offer a variety of payment options to suit your preferences. Please review our accepted payment methods below: 1.
1. Accepted Payment Methods
American Express, MasterCard, PayPal, Google Pay, MerchantPay, Apple Pay
Payment Terms Credit/Debit Cards: We accept American Express, MasterCard and Visa credit/debit cards. Your card information will be processed securely and your payment will be deducted once your order is confirmed.
2. Payment Process
1) After selecting your desired item(s) and proceeding to checkout, you will be presented with the option to select your preferred payment method.
2) If you choose to pay by credit/debit card, you will be prompted to securely enter your card details.
card details securely.
3) For digital wallet methods such as PayPal. You will be redirected to the appropriate platform to complete the payment.
SECURITY AND PRIVACY
Your security is our top priority. We use industry-standard encryption and security protocols to protect your payment information. Your personal and financial data is never shared with third parties.
Payment Confirmation Upon successful completion of your payment, you will receive a confirmation email containing details of your order and payment. Please retain this confirmation for your records.
If you have any questions or concerns regarding your payment, please contact our customer support team by e-mail or phone.
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