RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE POLICY
Stella-Leah offers a 30-day return policy, which means that you have 30 days from the date of receipt of your item to request a refund. Unfortunately, if more than 30 days have passed since the date of delivery, we will not be able to offer you a refund or exchange.
Undamaged items may be returned within 30 days of the delivery date for a refund. The refund process will begin once the returned item is returned to the Stella-Leah warehouse for inspection.
CONDION OF RETURN AND EXCHANGE
Returns must include all accessories
Items must include original packaging. For non-quality related warranty claims, the buyer is responsible for shipping and restocking fees. If the item is returned to you unclaimed, we will charge a restocking fee. The fee is 20% of the total cost of each item.
Not covered by warranty.
Products without sufficient proof of purchase
Lost or stolen products
Items that have exceeded the warranty period
Non-quality related issues (after 30 days of delivery)
Gift products
Repair by a third party
Damage caused by external sources Damage caused by misuse of the product (including but not limited to: drops, extreme temperatures, water, improper operation of equipment) Purchased from an unauthorized dealer
SHIPMENT The shipment has been sent and if the buyer requests a refund while the shipment is in transit, the buyer will be responsible for paying the seller's shipping costs for sending the shipment as well as the costs associated with recalling the package (these costs will be determined in real time by the shipping company). If the buyer receives the item and requests a refund based on his/her preferences, the buyer will be responsible for the seller's shipping costs to send the item and the shipping costs to return the item to the warehouse. (These costs will be calculated by the shipping company in real time.)
REFUNDS(if applicable).
Once we have received and inspected your return, we will notify you within 2 business days if the refund has been approved. If approved, we will automatically issue a refund via your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and issue the refund.
Exchange (if applicable).
If you need to exchange the same item to different size, please email us or call us.